Frequently Asked Questions
Everything you need to know about shopping with NBI.
What are your standard shipping times?
We typically process orders within 1-2 business days. Depending on your location, standard shipping usually takes between 3 to 7 business days for delivery.
How do I return a product?
We offer a 30-day return policy. Simply visit our Returns Center, enter your order number, and follow the instructions to generate a prepaid shipping label.
Which payment methods do you accept?
NBI accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
How can I track my order status?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress.
Are NBI products covered by a warranty?
Yes, all our products come with a one-year limited warranty that covers manufacturing defects. Please contact our support team for warranty claims.